Delivery Conditions
wholesaleclearanceoutlet.co.uk delivers wholesale pallet orders across the United Kingdom, Ireland, the Isle of Man, Jersey and Guernsey. This page explains how orders are processed, how pallets are delivered and what to do if something is wrong on arrival.
Order processing
Orders are dispatched within 1 to 3 business days of order confirmation from our Poole, Dorset warehouse. An order is confirmed only after full payment has been received and cleared in our account. Payment is accepted by Direct Bank Transfer and Revolut only. Orders placed at weekends or on UK public holidays are processed on the next available business day. A tracking number is issued by email once your order has been dispatched.
Delivery methods
All pallets are professionally wrapped, secured on freight pallets and dispatched through freight carriers selected according to order size, weight, destination and product category. The delivery method for each order is decided by our logistics team based on the requirements of your shipment. Tracking is provided on every order, and every shipment is insured from dispatch to the nominated delivery address.
United Kingdom
We deliver pallets to addresses across the United Kingdom. Delivery timeframes are estimates and are confirmed to you with your tracking details once the order is dispatched. For multi-pallet orders and full truckload enquiries, contact our team before placing your order so freight arrangements can be agreed in advance.
Ireland, the Isle of Man, Jersey and Guernsey
We also deliver to buyers in Ireland, the Isle of Man, Jersey and Guernsey. Message us with your delivery address before you order so we can confirm freight arrangements and costs for your location. Export documentation, including a commercial invoice and packing list, is available on request for orders leaving the United Kingdom. All applicable import duties, taxes, VAT and customs fees charged in the destination are the responsibility of the buyer.
Delivery costs
Freight costs are confirmed before payment is requested. For multi-pallet orders and for orders leaving the United Kingdom, a freight quote is provided directly before the purchase is confirmed. Contact our team by WhatsApp or email for a freight estimate before placing your order. All applicable delivery charges are confirmed to you before payment is requested.
Shipment tracking and receipt
A tracking number is issued by email once your order has been dispatched. Please make sure an authorised person is present at the nominated delivery address at the time of delivery. Deliveries cannot be made to PO boxes or parcel lockers, and a physical street address is required for all pallet deliveries.
All pallet deliveries are made to the kerbside at the nominated delivery address. The buyer is responsible for arranging unloading and moving the stock from that point. Appropriate equipment and personnel should be available at the time of delivery.
Delivery timeframes and delays
Delivery timeframes are estimates only. To the extent permitted by law, wholesaleclearanceoutlet.co.uk is not liable for delays caused by freight carriers, customs authorities, weather events, public holidays or other circumstances outside our direct control. Where significant delays occur, we will communicate updates directly to the buyer.
Damaged or missing items
Inspect your delivery carefully on receipt. Any damage or missing items should be reported to our team within 48 hours of delivery. Email sales@wholesaleclearanceoutlet.co.uk with your order number and clear photographs documenting the issue so we can process your report promptly. Claims from business buyers raised outside the 48-hour window cannot be accepted. This window does not limit the statutory rights of a consumer.
Returns and refunds
All pallet sales to business buyers are final. Full manifests and condition disclosures are provided before purchase where a pallet can be itemised. No returns or refunds are accepted from business buyers after delivery, except where wholesaleclearanceoutlet.co.uk has made a material error in the manifest or dispatched incorrect stock relative to what was confirmed in writing before purchase. Any such claim must be raised within 48 hours of delivery with photographic evidence.
Nothing on this page affects the statutory rights of a consumer. Our Terms and Conditions of Sale explain how those rights apply.
Customer support
Our team is reachable by WhatsApp and email for all enquiries about orders, freight, manifests, export documentation and post-delivery support.
Company name: wholesaleclearanceoutlet.co.uk
Email: sales@wholesaleclearanceoutlet.co.uk
Phone and WhatsApp: +44 7737 960833
Address: Unit N, Waterside Estate, 25 to 27 Willis Way, Poole, Dorset BH15 3TD